Common Questions related to utility billing.
If you have further questions please contact: utilities@boxelder.us
Surcharges are applicable to utility services provided. When surcharges are applied, they are only applied to the utility accounts active for those specific utilities.
Surcharges on projects do not get applied until the SRF (State Revolving Fund) loan has been drawn and applied.
Your sewer (wastewater) bill pays for the cost of transporting and treating wastewater away from your home or business. The wastewater is moved through a series of pipes and possible lift stations on its way to the wastewater treatment facility. The charges are based on the volume of wastewater treated on your behalf. The wastewater system is paid for entirely with utility fees, it receives no tax base support.
Sewer rates are based on an average of water usage during the "off season" of November through January, when water usage is typically lower. Multi-Family Units utilize a different calculation method.
For more information about how charges are calculated, please visit the City of Box Elder Municipal Code, Section 42-29(c).
Your water bill pays for the city's cost of pumping, treating and delivering clean water to your home or business. Those costs include the maintenance and replacement of wells, water treatment facilities and pipes. We do not pay for the groundwater itself, but for the infrastructure and treatment to deliver the water. The water system is paid for entirely with the water fees, it receives no tax base support.
No, the surcharges are specific to the utilities you use and that are on your utility bill.